At Focused on Machining, customer satisfaction guides our actions every day and we’re constantly striving to elevate our performance. To measure our progress, we recently conducted a survey to gather feedback from our clients on key areas like customer service, product quality, and delivery times.
The survey results were insightful! We were thrilled to see that responses were overwhelmingly positive in every category. One area in particular stood out: our customer service. While we’ve always prided ourselves on providing excellent service, the feedback revealed that our commitment is not necessarily the standard; it's a defining quality that sets us apart in the industry.
Customer service is more than just a phrase to us—it’s ingrained in our company culture and shapes how we interact with our customers, vendors, and partners. Read on to discover how our dedication to exceptional service helps our precision machine shop stand out.
Quick Responses to Keep Your Precision Machining Projects On Schedule
Our responsiveness earned enthusiastic praise from customers. Many noted that they can expect a reply by the next business day. Swift communication is a point of emphasis for our shop, and we know that speed is essential in building trust with our customers and helping them maintain project momentum.
Clients also highlighted our commitment to acknowledging every RFQ, even if we cannot accommodate their project. Many other industry vendors do not respond to RFQs if the project is outside their capabilities or capacity. At Focused on Machining, we make it a point to respond to every RFQ. When we're unable to take on a project, our team explains the reasons to ensure transparency and maintain trust.
Solving Problems and Saving Lead Time With Attention to Detail
Attention to detail is another key differentiator in the feedback we received. Customers appreciate our ability to catch errors and oversights that had slipped past their team, including tolerance issues and feature callouts.
Other shops may flag these issues only during the machining phase, leading to costly delays and revisions. Instead, we identify and discuss any problems at the RFQ stage, collaborating with our customers to address these areas of concern early. This approach not only streamlines their production process but also reinforces our commitment to their success.
Why Customers Value Our Transparency
In our industry, gaining insight into your project’s status can be challenging, often leading to uncertainty about deadlines. AT FOM, we prioritize quick responses, with detailed updates on project status when requested. Transparency is especially critical in the rare cases when a project may face delays, and we always proactively reach out to discuss timing and possible solutions.
A recent experience perfectly illustrates our dedication to transparency and problem-solving. When an RFQ resulted in a price higher than we anticipated, we didn’t simply send the quote. Instead, we took time to research alternatives and double-check the calculations.
When the customer followed up, we told him that a specialized fastener included in the part had driven up the price of the order. He appreciated our transparency and quickly sent a purchase order, reaffirming the value of open communication.
The Best Email Addresses For Our Precision Machine Shop
Effective communication requires both attention to detail and structured processes. To meet our goal of providing timely responses, we have three dedicated inboxes at Focused on Machining, each designed for a specific aspect of your project. Multiple team members monitor these inboxes, ensuring that customer inquiries and concerns are handled promptly and efficiently:
rfq@focusedonmachining.com to submit RFQs or discuss quotes. (Note that our online portal is another option for RFQs.)
quality@focusedonmachining.com to submit questions on quality.
orders@focusedonmachining.com to send purchase orders directly to our order entry team.
Experience Our Commitment to Precision and Partnership
At our Colorado Machine shop, our mission is not just to deliver exceptional precision machined parts—we aim to be a trusted partner you can rely on. We understand the importance of fast responses, attention to detail, and clear communication to keep your projects on track and within budget.
Whether it's solving challenges early in the process or providing timely updates, we’re dedicated to supporting your success at every stage. You can count on us to deliver more than just parts—we deliver reliability and partnership.
Ready to work with a partner you can trust? Request a quote today and experience the Focused on Machining difference!